Here you'll find a clear, plain-language explanation of what personal information hot hot collects, how it's stored, and what rights you have — no ambiguity, no confusing legal jargon.
Hot Hot protects your privacy through six core principles.
This privacy policy applies to all Hot Hot services. By using Hot Hot — whether through the website, mobile app, or any other digital channel — you are considered to have consented to this policy.
Hot hot believes privacy is a fundamental right. When you open an account, play games, or place bets on hot hot, you share certain information with us. This policy clearly explains how we use and protect that information.
This policy has been written with our Bangladeshi members in mind. We've kept the language simple and straightforward, avoiding complex legal jargon. If anything is unclear, our support team is always ready to help.
As a licensed operator, Hot Hot adheres to international data protection standards. Our data handling processes are subject to regular external audits.
Hot hot never sells, rents, or misuses your data. Protecting your privacy is a core part of how we operate.
Hot hot collects two types of information — what you provide directly, and what is generated automatically as you use the platform.
| Data Type | When Collected | Why It's Needed |
|---|---|---|
| Full Name | At the Time of Registration | Identity Verification & KYC |
| Mobile Number | At the Time of Registration | Login & OTP Verification |
| Date of Birth | At the Time of Registration | Age Verification (18+) |
| Email Address | At the Time of Registration | Communications & Notifications |
| National ID Card | KYC Verification | Identity & Age Verification |
| Payment Information | At the Time of Deposit | Processing Transactions |
When you use hot hot, certain technical information is automatically collected from your device and browser. This includes:
Hot hot does not collect precise GPS location. Only an approximate location is derived from your IP address, which is used for security verification purposes.
Hot Hot uses your information only for specific, defined purposes. Each purpose is clearly outlined below.
Your data is required to run hot hot's core services — account management, betting, gaming, and payment processing. An account cannot be created without a name and mobile number, and withdrawals cannot be made without KYC — this is a legal requirement.
Hot Hot uses your information to detect suspicious activity — including attempts to create multiple accounts, bonus abuse, and financial fraud. This helps keep the platform secure and protects honest players as well.
Hot hot uses email and SMS to send you important updates, promotions, and account-related notices. You can opt out of promotional messages at any time, but essential service communications cannot be disabled.
Hot Hot analyzes usage patterns to improve the platform — such as which games are most popular and peak usage times. This analysis is conducted on aggregated data without any personally identifiable information.
Hot Hot never shares your information with other companies for marketing purposes. Hot Hot may send you its own promotional messages, which you can opt out of at any time.
Hot hot may share your data with certain specific parties under limited circumstances and for limited purposes. This is never done for commercial gain.
Information required to process transactions via bKash, Nagad, Rocket, or bank transfer is shared with the respective payment provider solely for the purpose of completing that transaction.
Information may be shared with authorities in compliance with valid court orders, requests from investigative agencies, or anti-money laundering regulations. This is a legal obligation of Hot Hot, and Hot Hot will endeavor to notify you in advance where legally permitted.
Hot Hot uses certain third-party technical services to operate its platform — such as cloud hosting, fraud detection software, and game providers. These partners receive only the minimum data necessary for their specific function and are contractually bound to comply with Hot Hot's confidentiality obligations.
Hot hot will never ask for your password or PIN by phone or email. If anyone contacts you claiming to be from hot hot and asks for such details, it is a scam — report it immediately at support@hothot.best.
Hot hot uses cookies and similar technologies to improve platform performance and personalize your experience. The different types of cookies are explained below.
You can disable optional cookies through your browser settings. However, disabling essential cookies may prevent hot hot from functioning properly. Cookie preferences can also be managed from the settings menu in the mobile app.
Hot hot respects your right to control your own data. Your rights are outlined below.
To exercise any of your rights, email support@hothot.best or reach out via Live Chat. hot hot typically responds within 7 business days.
Hot hot does not retain data for longer than necessary. Each type of data has its own defined retention period.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information (Active) | For as long as the account is active | For Service Delivery |
| KYC Documents | 5 years after account closure | Legal Obligations |
| Transaction Records | 5 years after account closure | Anti-Money Laundering Policy |
| Betting History | 2 years after account closure | For Dispute Resolution |
| Support Chat Logs | 1 year | Service Quality Verification |
| Analytics Data | 1 Year (Overall) | Platform Improvement |
Once the retention period expires, hot hot automatically deletes your data from its systems or anonymizes it so that no individual can be identified.
Certain data must be retained for a specified period due to legal requirements. Even if you submit a deletion request, this specific data will be kept until the legally required retention period has expired.
For any privacy-related questions, requests, or complaints, please contact Hot Hot's Data Privacy Team.
After a complaint is submitted, hot hot will provide an initial response within 5 business days, and a full response to complex matters within 15 business days. If you are not satisfied with hot hot's response, you have the right to escalate your complaint to the relevant regulatory authority.
When Hot Hot updates this privacy policy, the new date will be displayed at the top of the page and members will be notified by email in advance. For significant changes, at least 14 days' notice will be given. Continued use of Hot Hot after any changes takes effect will be considered acceptance of the updated policy.